Knowledgebase

Apart from individually renewing domain names, you may glimpse all expiring domain names and Renew the same in bulk from within yourControl Panel.

• If an Order is Suspended, you will have to first get it Unsuspended before proceeding further. Contact our Support Team atsupport@ssi.bz to have the Order Unsuspended.

• For Resellers: If an Order is Suspended by either you or Shrishti Softech Solutions (P) Ltd, it needs to be first Unsuspended, before you may proceed.

• If a Domain Registration Order is Locked, you may still Renew it.

1. Login to your Customer Control Panel. 
   

2. Here, you have two options:

   • Select Orders from a list:

     • In the Menu, point to Manage Orders and then click List/Search Orders. This would list all Orders under your Customer account.

       Searching Orders 

     • Select the Orders you wish to renew and then click the  button.

     Note

     • You may also provide a list of domain names / Order IDs in the Bulk Actions page, which can be reached by clicking the  icon in the List of Orders page.

     • In order to Renew more than 50 domain names, you need to increase the number of domain names listed per page from the Results/Pagedrop-down menu.

   • Enter a list of Orders:

     • In the Menu, point to Manage Orders -> Bulk Tools and then click Bulk Renew.

     • Enter a list of Domain Names or Order IDs. You can mention upto 1000 domain names or Order IDs on separate lines.

     • Click the  button.

3. You would be displayed a Bulk Renewal Summary view, alongwith the total number of Orders in the Bulk Renewal Action and the total cost of Renewal.

   Note

   Invalid Orders or Orders not under your Account will segregated from your list. Such Orders can be viewed through the appropriate link(s) displayed on the Bulk Renewal Summary page.

   Invalid Orders include:

   • Suspended Orders

   • Locked Orders

   • Orders under Redemption Period

   • Orders already renewed for maximum permissible tenure

   • Orders of Product types for which Bulk Renewal is not supported

   Renewal Duration 

4. Upon selecting the intended duration, click the Renew Orders button.

5. A Bulk Invoice will be raised for the Renewal of the Orders. You may choose to settle it immediately or at a later stage from the List of Pending Invoices and Debit Notes, which can be access by pointing to My Billing in the Menu and then clicking Pending Payment.

   Note

   If you do not have sufficient funds in your Account, you need to select one of the payment methods and add sufficient funds to cover the cost of renewing these Orders.

Instructions for Resellers

1. Login to your Reseller Control Panel. 
   

2. Here, you have two options:

   • Select Orders from a list:

     • In the Menu, point to Products and then click List All Orders. This would list all Orders under your Reseller account.

       Searching Orders 
       Note

       You may choose to search for specific Orders to renew, by selecting one or more of the following parameters and clicking the Search button:

       • Belonging to: You may choose to view Orders associated with a domain name or belonging to a Customer or a Sub-Reseller. Choose the appropriate option from the drop-down menu and mention either the domain name / Order ID or the Customer Username / ID or the Sub-Reseller Username / ID.

       • For Product: Select the desired Product from the drop-down menu.

         Note

         In order to search for Single Domain Linux Hosting and/or Single Domain Windows Hosting Orders, select the option as Single Domain Hosting.

         In order to search for Multi Domain Linux Hosting and/or Multi Domain Windows Hosting Orders, select the option as Multi Domain Hosting.

         Similarly, in order to search for Reseller Linux Hosting and/or Reseller Windows Hosting Orders, select the option as Reseller Hosting.

       • With Status: Select the status as Active.

       • Expiry: You may choose to list Orders based on their Expiry status. Select Any, Expired or Expiring in certain number of days.

       • Purchased between: You may choose to list Orders based on their purchase date. Select the Start Date and End Date to search within this date range.

       • Include Sub-Reseller's results: You may include in the list all Orders belonging to your Sub-Resellers, by selecting this check box.

       Note

       You may quickly list Orders belonging to your Customers, by selecting any of the below mentioned Auto Filters:

       • List all Orders: This will list all Orders.

       • Orders Expiring in next 30 days: This will list all Orders expiring in the next 30 days.

       • Expired Orders: This will list all expired Orders.

     • Select the Orders you wish to renew and then click the  button.

     Note

     • You may also provide a list of domain names / Order IDs in the Bulk Actions page, which can be reached by clicking the  icon in the List of Orders page.

     • In order to Renew more than 50 domain names, you need to increase the number of domain names listed per page from the Results/Pagedrop-down menu.

   • Enter a list of Orders:

     • In the Menu, point to Products -> Bulk Tools and then click Bulk Renew.

     • Enter a list of Domain Names or Order IDs. You can mention upto 1000 domain names or Order IDs on separate lines.

     • Click the  button.

3. You would be displayed a Bulk Renewal Summary view, alongwith the total number of Orders in the Bulk Renewal Action and the total cost of Renewal.

   Note

   Invalid Orders or Orders not under your Account will segregated from your list. Such Orders can be viewed through the appropriate link(s) displayed on the Bulk Renewal Summary page.

   Invalid Orders include:

   • Suspended Orders

   • Locked Orders

   • Orders under Redemption Period

   • Orders already renewed for maximum permissible tenure

   • Orders of Product types for which Bulk Renewal is not supported

   Renewal Duration 
   Note

   • By default, all selected Orders will be set to renew for the lowest tenure supported by that particular Order.

     Examples:

     • If you have selected multiple .COM domain names to be renewed in bulk, then each domain name would automatically be renewed for 1 year, since .COM domain names can be renewed for a minimum period of a year.

     • If you have selected multiple .AU domain names to be renewed in bulk, then each domain name would automatically be renewed for 2 years, since .AU domain names can be renewed for a minimum period of 2 years.

   • You may modify the renewal duration for one or more Orders. The system will automatically display the updated total cost of Renewal.

     Note

     If you do not have sufficient funds in your Account, the system will display your current Account balance. You need to click the Add Funds button and add sufficient funds to cover the cost of renewing these Orders as well as any transaction fees applicable.

4. You need to choose one of the option as below:

   • Keep Customers' Invoice(s) pending: Through this option, you can choose to renew the Orders while keeping the Customers' Invoice(s) pending. This helps remind your Customer(s) to settle these Invoice(s).

   • Dont create Customers' Invoice(s): Select it if you wish to renew the Orders and do not want the system to generate Customers' Invoice(s). Use this option if you have already received payment for renewing these Orders.

5. Click the Renew Orders button to place a Bulk Renewal Action.

Tracking your Bulk Renewal Action

• You can track the status of your Bulk Renewal Action from the Running Bulk Actions page.

  Additional Information

  Listing all Bulk Actions that are currently running in your Account

• You may execute or cancel your Customers' Bulk Renewal actions that are pending execution, from the Running Bulk Actions page.

• You will receive a detailed report of your Bulk Renewal action once the process completes.