Support Packages G-Suite

Features
Basic
Standard
Business
Premium
Features
Basic
Standard
Business
Premium
Service Provisioning of Google Apps
Yes
Yes
Yes
Yes
MX Record or routing changes
Yes
Yes
Yes
Yes
SPF Records
Yes
Yes
Yes
Yes
Application Enablement
Yes
Yes
Yes
Yes
Branding (Logo and Colour) on UI
Online links provided
Yes
Yes
Yes
Administrator Account
No
Online links provided
Yes on Emails & Call
Yes on Email / Phone / Remote Desktop
Users & Group Creation
Online links provided
Online links provided
Yes on Emails & Call
Yes on Email / Phone / Remote Desktop
Migration Planning /Execution
Online links provided
Online links provided
Yes on Emails & Call
Yes on Email / Phone / Remote Desktop
Desktop Client Configuration like Outlook, Thunderbird, Mail etc.
Online links provided
Online links provided
Yes on Emails & Call
Yes on Email / Phone / Remote Desktop
Mobile Client Configuration
No
Online links provided
Yes on Emails & Call
Yes on Email / Phone / Remote Desktop
Post Implementation Support for 15 days
No
No
Yes on Emails & Call
Yes on Email / Phone / Remote Desktop
Organisational Email Policy Implementation
No
Online links provided
Video Links on Email
Yes on Email / Phone / Remote Desktop
User Training
No
Online links provided
Video Links on Email
Yes on Email / Phone / Remote Desktop
Administrator Training
No
Online links provided
Video Links on Email
Yes on Email / Phone / Remote Desktop
Personalised Support
No
No
During office Hours (10 a.m. to 6 p.m.)
Yes 24 X 7
Priority Support Telephone Numbers
Supporting Links
Supporting Links
Yes
Yes
Third Party integration and Support
Yes
Yes
Yes on Emails & Call
Yes on Email / Phone / Remote Desktop / Personal Visit
Quarterly Training for Optimum Usages of Apps
No
No
Yes
Yes
Invitation to Update Webinars
No
No
Yes
Yes
Faster SLA Response Times
No
No
Yes
Yes
Prioritized Response to cases
No
No
Yes
Yes
Designated Premium Account Manager
No
No
Yes
Yes
Regular Operational Meeting and Reviews
No
No
Quarterly
Monthly