Features | Basic | Standard | Business | Premium |
|---|---|---|---|---|
Features | Basic | Standard | Business | Premium |
Service Provisioning of Google Apps | Yes | Yes | Yes | Yes |
MX Record or routing changes | Yes | Yes | Yes | Yes |
SPF Records | Yes | Yes | Yes | Yes |
Application Enablement | Yes | Yes | Yes | Yes |
Branding (Logo and Colour) on UI | Online links provided | Yes | Yes | Yes |
Administrator Account | No | Online links provided | Yes on Emails & Call | Yes on Email / Phone / Remote Desktop |
Users & Group Creation | Online links provided | Online links provided | Yes on Emails & Call | Yes on Email / Phone / Remote Desktop |
Migration Planning /Execution | Online links provided | Online links provided | Yes on Emails & Call | Yes on Email / Phone / Remote Desktop |
Desktop Client Configuration like Outlook, Thunderbird, Mail etc. | Online links provided | Online links provided | Yes on Emails & Call | Yes on Email / Phone / Remote Desktop |
Mobile Client Configuration | No | Online links provided | Yes on Emails & Call | Yes on Email / Phone / Remote Desktop |
Post Implementation Support for 15 days | No | No | Yes on Emails & Call | Yes on Email / Phone / Remote Desktop |
Organisational Email Policy Implementation | No | Online links provided | Video Links on Email | Yes on Email / Phone / Remote Desktop |
User Training | No | Online links provided | Video Links on Email | Yes on Email / Phone / Remote Desktop |
Administrator Training | No | Online links provided | Video Links on Email | Yes on Email / Phone / Remote Desktop |
Personalised Support | No | No | During office Hours (10 a.m. to 6 p.m.) | Yes 24 X 7 |
Priority Support Telephone Numbers | Supporting Links | Supporting Links | Yes | Yes |
Third Party integration and Support | Yes | Yes | Yes on Emails & Call | Yes on Email / Phone / Remote Desktop / Personal Visit |
Quarterly Training for Optimum Usages of Apps | No | No | Yes | Yes |
Invitation to Update Webinars | No | No | Yes | Yes |
Faster SLA Response Times | No | No | Yes | Yes |
Prioritized Response to cases | No | No | Yes | Yes |
Designated Premium Account Manager | No | No | Yes | Yes |
Regular Operational Meeting and Reviews | No | No | Quarterly | Monthly |